Set up the access record
Keyholding gives your property an agreed local access arrangement while you are abroad. LookHome MS can combine authorised access with homewatch and maintenance coordination, according to a written service scope.
- Identify the property and all entrances, gates, garages and shared facilities involved.
- Record the number and purpose of keys, fobs and remote controls handed over.
- Agree authorised contacts, identity checks and how one-off permission is recorded.
- Provide current alarm instructions and a contact for system faults through an appropriate private channel.
- Record each key transfer and the return arrangements when the agreement ends.
Service details
01.
Contractor visits and owner arrivals
Tell your local contact which provider may enter, the purpose of the visit and whether attendance is required throughout. Arrange owner and guest arrival access separately from contractor permission. A keyholding arrangement alone does not include cleaning, inspections or repairs.
02.
Plan for unexpected problems
Agree whom to call first, any limit for urgent protective action and whether out-of-hours attendance is available. Attendance times and charges depend on the actual agreement and local availability. Keyholding is not a guarantee of immediate response or a substitute for emergency services.
03.
Connect access with property care
For regular condition updates, add homewatch visits. For repairs, define maintenance coordination. If a property is rented, confirm guest access and handover responsibilities with the rental manager.
04.
Local access requirements
05.
Questions owners ask
Does keyholding include regular inspections?
Only if agreed. Key storage and authorised access are separate from a scheduled inspection or homewatch service.
Can a provider collect my keys without asking me?
The access agreement should identify who can authorise a handover and how that permission is checked and recorded.
06.
Contact the team
Share the municipality, property type, photographs and the support you need. We can then discuss access, responsibilities and an appropriate written scope.
Contact the team